This international IT business has continued to maintain a strong market position and is enjoying growth and an expanding market share through acquisition and organic growth. With a firm commitment to training and ongoing development, joining this business will give you a structured career path.Reporting to a supportive and engaged Customer Service Manager, you will be responsible for providing front line customer service via phone and face to face contact. Specifically your duties will include:

• Maintain exceptional customer service, and consistently strive to exceed customer expectations
• First point of contact for all customer enquiries
• Monitor, manage and provide quality feedback on customer activity Proactively follow up on outstanding order requirements
• Proactively manage Order Management to ensure prompt delivery
• Monitor & manage customer enquiries in line with the set SLA's
• Attend internal and external training
• The day-to-day achievement of both individual and team activity targets
• Seek continuous process improvements, ensuring highest quality delivery of services
• Meet all reporting deadlines.

To succeed in this role you will have prior experience in a corporate customer service role, ideally with a broad understanding of IT. Your strong organizational skills, coupled with proven ability to provide exceptional customer service will make you a strong candidate. With intermediate MS office skills, you will thrive working in a team and enjoy an environment that encourages innovation and development. This is a great opportunity to join a global IT business where you can have a long term career.

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Catherine Rowe on 0282709755