Salmat engages in more than 100 million conversations per year - Through our contact centres, Salmat utilises our world class technology and highly trained staff to take and make calls on behalf of our clientele including household names such as Woolworths, Fitness First, Ticketek & Panasonic just to name a few!

Salmat on behalf of Woolworths is looking for customer service professionals who are focused and ready to take on the role of

Fraud Analyst

• Excellent opportunity with iconic Australian brands
• Based in Parramatta
• Great campaign culture

These positions offer:

• Full Time work commencing ASAP
• A competitive salary with commission earning potential
• Paid product and system training
• Access to accredited training including Certificate III in Customer Contact at no cost to you!
• Supportive leadership and real career development

This role will find you investigating discrepancies, conducting research and making outbound calls to gather more information on customers' orders.

Within this role you can be working with minimal supervision and you must have fantastic computer skills as you will be working through multiple systems and tools to review orders.

To maximise your success in this role you will need to:

• Be skilled in the fine art of objection handling
• Be able to think out-of-the-box to solve problems
• Be self-motivated to meet (and exceed!) your deadlines.
• Have a strong attention to detail
• Above all, be determined to be the BEST

Previous experience in fraud analytics is welcome but not essential. We're seeking people with a great attitude and enthusiasm to learn and contribute to our great Salmat culture.

You must be available for Interviews next week as this role will be starting ASAP.

Do you tick all the boxes? What are you waiting for?

If you are interested in the role, please apply now! Please complete the enclosed application form and complete the skills testing.