A leading National Insurance Provider is looking for a motivated junior IT professional to provide first level business systems support for users of systems.In addition they will work closely, from time to time, with process improvement teams and the business to support the implementation of improvements to existing systems.
Key Responsibilities
On-call system support:
- Log all issues raised and updated with actions required or take.
- Provide first-level issue evaluation and problem resolution and determine approach for resolution, eg. minor fix, project work, etc.
- Liaise with business, IT support and others required.
- Escalate issues where they cannot be resolved by available resources or where SLA's cannot be met.
Requirements specification and analysis:
- Analyse minor issues arising, specify requirements and liaise with business for sign-off.
- Ensure requirements are written in business language and are testable
- Liaise with product "experts" when required.
- Ensure all documentation is consistent with the agreed methodologies prescribed by management.
- Liaise with development team to ensure solution built satisfies requirements.
Systems Maintenance
- Process changes to the systems access for new and departing users as well as role changes within departments
- Maintain systems parameters such as broker and agency codes within the businesses core processing systems
Implementation and support:
- Assist business and technical staff in definition of plans necessary to deploy to production with minimum impact to business and engage in process to ensure smooth transition.
- Coordinate deployment of system enhancements and reference data changes into production.
- Participate in the development of training strategies and user/training guides appropriate for the users of the systems installed.
Occupational Health & Safety:
Adhere to OH&S obligations and legislative requirements.
Compliance:
Comply with internal and external policies and guidelines.
For a further discussion please call Dinuka Bandara 03 9832 8016 or email dbandara@candle.com.au
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