Our client is an organisation that offers a range of services and products to help Victorians with their financial needs so that they make the most of their opportunities and reach their full potential. They are the largest administrator of deceased estates within Victoria and provide additional services including financial planning, writing wills and legal estate planning. Due to their plans for growth in the coming years they are seeking an experienced Customer Insights Analyst to join their team in Melbourne CBD.

Reporting to the Client Experience Manager this position will see you analysing market research to extract key customer insights and identifying opportunities to improve their experience with the organisation. The role will also involve helping to design and implement service improvements and to prioritise initiatives within the company. You will be required to provide quality advice and solutions and present it to a range of departments and stakeholders within the organisation.

The successful candidate will have previous experience in a market research analyst role particularly in analysing customer research and recommending customer experience improvements within the services industry. They will also possess excellent reporting and communication skills; both verbal and written. This role requires advanced computer and Microsoft software skills as well a flair for stakeholder management. It is key for this person to have a practical and hands on approach to solving problems and finding solutions.

This is a rare opportunity to join a well respected team in an organisation that gives back to the community. Your input into major customer and organisational initiatives is highly valued and an important aspect of growing this team further to success! They are looking to reward the successful candidate with a base salary of circa $75k + superannuation and great staff benefits. If you are looking for a company which focuses on the development of their staff and on implementing great change then look no further as this is an outstanding time to join this well respected organisation!

If you think this opportunity is right for you then please hit the "APPLY NOW" tab below! For more information please contact Sarah Baker on 03 8629 1202.